Refunds and Withdrawal
Cancel renewal
Open Account Settings and select Manage subscription. Cancel before the next charge to stop future renewals. Your access continues through the paid period. If you need help canceling, email hello@somalora.me.
Withdraw from a purchase
If you buy as a consumer, you generally have 14 calendar days from the date of purchase to withdraw without giving a reason. Send a clear statement to hello@somalora.me or write to Somalora, Calle Carmen Cobeña 6, Spain. Include your name, the email you used at checkout, and the date of purchase to help us find your order.
Example withdrawal message
“I wish to withdraw from my Somalora planner purchase. My name is [name], my checkout email is [email], and I placed the order on [date].”
How a refund is paid
When a withdrawal refund is due, we issue it within 14 calendar days of receiving your notice. We use the original payment method unless you expressly agree to another method. For an incorrect charge or a problem with the planner, contact us with your order details so we can review the issue. Your statutory consumer rights apply.